We are a cash free studio, so please go on the website or download the FITNESS ROOM app and book your classes before coming to class.

Yes! We have large parking lot where you can park in any spot marked "Fitness Room Reserved" or in any unmarked space. If the parking lot is full there is a second parking lot to the left side of the building. 

Just you in your workout clothes (indoor shoes for Spin & Strength).  You can also bring a water bottle or you can purchase water for $2. Please do not wear outdoor shoes in the studio.

Doors will open 15 minutes prior to each class (not earlier, to ensure we have time to set up appropriately for every session and provide the best experience). Arriving 10 mins early is ideal.

We do not provide spin shoes. You can wear standard running or cross-training sneakers for spin class, or you may bring your own indoor cycling shoes, as there is a clip-in option available (SPD clips).

Our wailtist moves quickly, so treat your waitlisted classes like reservations and remove yourself if you can’t commit. 

We have a 5 hour cancellation window. Any cancellations less than 5 hours before class start time will be deemed a "late cancel" and will result in a $12 +tax cancellation fee.

No-shows will be charged $15+tax or the loss of a class on your pass.

In case of emergency (medical for example), cancel the class and email help@thefitnessroom.ca to request the fee be waived.

Check the App or website before leaving for class to make sure your class is still a go! We will delete the class off the app if it is cancelled and send out an email.

We ask people to try to unplug and be in moment by leaving their cell phones off. This allows all class participants to enjoy an optimal experience. 

We love to chat, laugh, and connect with our community, but once class starts we ask that you keep side conversations to a minimum, as it is very distracting to the instructor and other members. Let's protect the vibe in the room.